Please Take Time To Review Our Terms & Conditions
Damage During Freight
We always take extra precautionary steps and measures to assure your shipment is delivered safely and on time. However we understand shipments occasionally suffer freight damage. We're here to help as long as the issue is reported within 5 days of receiving the order. We just require photo documentation of claimed damages to document and analyze. Damages can be resolved through part replacement. If not, we determine partial-refund based on the damage unless the damage is so severe which requires a complete replacement.
Certified Technician Service
We can make arrangements for service from a certified technician & if the appliance is deemed defective we can also help make arrangements to get a return label & schedule an appointment for the return delivery pick-up.
Once the appliance arrives in our warehouse, we’ll assess the damage & process the refund to go back into the account you used to make your purchase. You may also ask for a replacement and get a new product.
We want to make sure you’re 100% happy with your purchase, and strive for our customer's satisfaction. If you have any questions or concerns feel free to contact us at any time within our business hours. Please be advised, no representative or team member is able to break company policy under any circumstances.
We go through great ordeal to double package appliances to ensure they arrive with no damage. For this reason if you must return the item(s), we have to charge you a 20% re-stocking fee for the cost of original prepping and shipping plus the cost of shipping it back to us.
We require that you get in touch with us with any issues as soon as your appliance arrives in the mail. If we don’t hear from you after 5 days of delivery, we won’t be able to remedy the issue.
When returning the appliance back to us, it must be reasonably protected and packaged with the original factory packaging material, it is your responsibility to re-package the item.
Inspect The Delivery
Be sure to fully inspect the package & content upon receiving it. Do not dispose of the original packaging material before doing so because we'd like to streamline resolving issues as quickly as possible.
**DO NOT SIGN FOR THE ITEM**
You must refuse the delivery if the package has visible damage. It’s advised that you know your rights as a customer. You may have the delivery man/woman wait while you take the time to and inspect for damages.
We're Here To Help
Be sure to fully review the specs and dimensions of the appliance you’re interested in. The photos on our website are also here to give you an idea of what the item will look like. If you’re 100% sure the appliance will match your needs and satisfaction then go ahead with your purchase. Our customer service staff is available 8:00 AM-5:00 PM on weekdays and 9:00 AM -2:00 PM on Saturdays, Pacific Standard Time to help you with all your questions & concerns
Processing a Return
While we honor all returns of damaged orders received within 30 days, we do charge a $20 processing fee. If you order from us – we want to make sure your new appliance works great & looks great. We’ll re-ship your order, however our carriers & the manufacturers require us to follow specific guidelines.
Minor cosmetic damage is not applicable to a full refund/replacement; however, such instances may be subject to: part replacement, partial refund, damage allowance, or store credit. Method of reimbursement is to be determined through evaluation of claimed damage(s).
According to Federal Law Magnuson–Moss Warranty Act (P.L. 93-637) All Appliance manufacturers must be given the opportunity to attempt to repair any of their appliances before it can be returned or exchanged.
Please be advised, standard shipping does not include white glove services or in-home delivery. If additional installation or hauling service is required, you may purchase these services seperately through us.
This section is for our local & largely regular customers. Please click here for details.
Return requests should be made within 30 days of purchase, No returns beyond 30 days.
Any defective items must be serviced/replaced through manufacturer's warranty.
Please inspect your item once delivered and report any damage that may have occurred during freight, within 3 business days. Please provide images of any damages that may have occurred, for documentation purposes. Cosmetic damage is not applicable to a full refund/replacement; however, such instances may be subject to: part replacement, partial refund, damage allowance, or store credit. Method of reimbursement is to be determined through evaluation of claimed damage(s).
If a return is authorized, the customer has 5 business days to ship the product back to Varouj Appliances. After 5 business days, the return authorization expires. (Customer is Subject to Return Shipping Costs/Fees, unless otherwise noted) 20% restocking fee applicable to all returns unless otherwise noted, including for unused and unopened items. No returns on used or opened products
Proposition 65, known as the Safe Drinking Water and Toxic Enforcement Act of 1986, aims to protect drinking water sources and California citizens from exposure to chemicals known to cause cancer, birth defects, or other reproductive harm. Read More
Orders canceled after 24-48 hours hours from date order is placed may be subject to re-stocking fees